Refunds for LuLaRoe Leggings That Are Tearing, Consultants Get Nothing
It seems that everyone I know on Facebook is hosting a LuLaRoe Pop-Up party where I can purchase a pair of nicely patterned silky soft leggings. These parties are run by a home-based LuLaRoe "consultant" or "independent retailer".
Recently customers are complaining that their brand new LuLaRoe leggings are tearing after only a few hours of wear and are tearing like "wet toilet paper". Yikes! That sounds like a flashing hazard. The company is now offering full refunds to you if you have bought these leggings. However, the independent retailers who have worked so hard to meet a certain number, will just be screwed on the this. Bummer!
The Make Good program:
- Applies only to purchases of defective merchandise made between January 1, 2016, and April 24, 2017.
- Customers can apply for a replacement, gift card, or cash refund by contacting the retailer who sold them the product. If that retailer refuses to help them, they can contact LuLaRoe through its Make Good website, and the company will connect them with another retailer who can process their claim.
- Customers can also apply for a refund in the form of a personal check or a LuLaRoe gift card by making a claim directly to LuLaRoe on its website.
- Claims must be made no later than July 31, 2017.
The happiness policy:
Applies to purchases made on or after April 25, 2017.
Within 30 days of purchase, customers can return products for any reason to the retailer they purchased from to receive a full refund, credit, or exchange.
Within 90 days of purchase, customers can return products for any reason to any retailer to receive a credit or exchange.
Customers can also apply for a refund in the form of a personal check or a LuLaRoe gift card by making a claim directly to LuLaRoe on its website.
If a product has a manufacturing defect in materials or workmanship, customers may be entitled to a return at any time under the company's new limited warranty. The limited warranty applies to items purchased after April 24, 2017.
Customers will not be charged for return shipping.