It is Customer Service Day but Does It Even Exist Anymore?
Today is Customer Service Day. This is the day to celebrate, what I feel, is the lost art of customer service. It used to be businesses would pride themselves on their customer service but these days not many could even define what it is. I am even one who has no problem paying a higher price to do commerce at a place that treats me well. Making me feel wanted and appreciated is actually the most important thing to me when I consider where to spend my hard earned money. I find it more and more difficult to find places where you can actually do business with humans anymore. Everything is done online or with your phone.
I am sure this has happened to all of us. You call somewhere to place an order for food or trying to get some kind of tech help or customer service and you are put on hold. You can sit on hold forever and wonder if they have forgotten about you, which they usually have. I have always had a few fun ways of messing with them when they finally get to me. I will talk in an old man voice and say that I had aged while waiting for them to take to my call. Another fun thing to do is to pretend to put THEM on hold when they finally get to you and sing a Barry Manilow song to them or speak to them in a made up foreign language. I have a couple great ones my friends have done. My buddy Justin would answer the phone and tell them they were caller number 100 and just won a great prize. They would get so excited and then he would pretend to forward their call to the person in charge of prize distribution and hang up. I love this. You COULD do what my friend Alison did.
Alison was placing an order at a food joint and was put on hold. She could hear the people working in the background and figured she had been forgotten. She kept her phone live and drove to the restaurant and got in line. When she got to the counter she told the order taker that she would wait while they helped the poor lady who had been on hold on the phone for the last 15 minutes. The person looked confused but picked up the phone and took the order which was placed by Alison who was now standing right in front of her. She said they looked like they had just entered the Twilight Zone. I love this!!! Great job Alison.